🔒 Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register as a creator or client
• Place an order for UGC content
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Instagram username and social media profiles
• Payment information (processed securely through third-party providers)
• Profile pictures and bio
• Business information (for clients)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Creator Content

For content creators, we collect:

• Portfolio samples and previous work
• Instagram analytics (followers, reach, engagement)
• Content created through our platform
• Performance metrics and ratings

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our UGC creation services
• Account Management: To create and manage your account
• Order Processing: To process and fulfill content creation orders
• Communication: To send you updates, notifications, and marketing communications
• Payment Processing: To process payments and prevent fraud
• Analytics: To analyze usage patterns and improve our platform
• Legal Compliance: To comply with legal obligations and protect our rights
• Customer Support: To respond to your inquiries and provide support

3. Information Sharing and Disclosure

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Razorpay, Stripe, etc.)
• Cloud hosting providers
• Email service providers
• Analytics providers (Google Analytics)
• Customer support tools

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.5 Creator-Client Matching

We share creator profiles (including portfolio and analytics) with potential clients for matching purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure cloud storage
• Regular backups

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account dashboard.

5.2 Data Deletion

You can request deletion of your account and personal data by contacting us at ugccreatorsindia@gmail.com

5.3 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any marketing email.

5.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.5 Data Portability

You can request a copy of your data in a machine-readable format.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website performance and user experience

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

7. Third-Party Links

Our website may contain links to third-party websites (Instagram, YouTube, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain certain information for legal and business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Gorakhpur, Uttar Pradesh.

© 2025 The UGC Creators — by Juneco Infotech